We do not accept cancellation or refund. All sale's are final. But if you change your mind about a purchase, we can offer exchange for a different item equivalent to the price only If I have not shipped your order yet.
Refusal to pay custom
If you refuse to pay for the duty fee's and the parcel get sent back to me, we will not be responsible to offer a refund, but we can send the parcel back to you but you will be required to pay for the postage.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you recieve the wrong item, so that we can evaluate the issue and make it right.
We offer replacement for orders that is lost in mail. Please allow 14 working days (UK) and 4 weeks (International) before contacting us to investigate and resolve the issue with the delayed parcel.
We do not offer refund when there is proof of delivery.
If the address you gave us was wrong or there was an attempted delivery and you did not answer and parcel get sent back to us. We will not be responsible for the re-shipment postage fee.
You are the one who is responsible to contact post office for a redelivery. If you refuse to pay the postage for re-shipment, we will not offer refund.If you have any problem with your order, please email me at firstname.lastname@example.org