Shipping policy

Processing time 

Our current process time is 1-2 weeks for domestic and currently 1-3 week for International, with the exception of product launch. During new collection launches please allow 3-4 weeks, this is because shop tends to be really busy during this time. Orders will always be shipped prior to dispatched date.

Few weeks ago Royal Mail  suspended international shipment due to cyber incident, so parcel were delayed in shipping. But now it has resumed, so all orders will be shipped out normal. 

Last updated: 31st January 2023

UK

Flat rate: £3 (Royal Mail UK, Tracked & Sign for)

Express Delivery: £5 (Royal Mail, UK Next Day Delivery, after processing order within 1 week)

UK orders will be posted by Royal Mail UK, First Class Sign For. After I shipped your order, I will send you a dispatch notification with the tracking detail via email. 

If you would like Express delivery, please choose Royal Mail - Next Day Delivery. After processing I will ship it the next day of your choice. 

International Shipping: 

Flat rate: £9.50 (Royal Mail Tracked, International)

Express delivery: £40 (DHL Express - 3-7 Days delivery)

International orders will be posted by Royal Mail, Track International. After I shipped your order, I will send you a dispatch notification with the tracking detail via email. 

With International orders, your order will changes from Royal Mail to the receiving countries postal carrier when arrived in the designated country, but tracking information is still recorded and communicated to the original Tracking Number.

If you purchase the DHL Express, process time is 1 week and will be shipped out within that time. You will recieve the order between 3-7 days. DHL Express is more expensive, but it is available shipping choice upon checkout. 

EU Customer, please read:

European countries can choose to shop in our Etsy shop if they would like VAT to be paid in advance by ETSY IOSS system. This means, Etsy will collect VAT duties from you prior to delivery and your parcel will arrived as VAT paid/collected. 

Custom and Import tax:

Please note that all international order will arrive as (Delivered Duty Unpaid). This means that the customer retains the responsibility to pay for any Customs, VAT they may incur on deliveries sent from the UK. Your local postal service may request you to pay them before releasing your parcel. 

UK & International Update & Estimated Delivery

Due to the current events of COVID-19 across the globe, there are delays with all postal carriers. Please allow 14 working days (UK) and 4 weeks (International) before contacting us to investigate and resolve the issue with the delayed parcel. We will not be responsible for the delayed item.

India - Will only be posted through DHL, because of current and on going postal delay with Royal Mail. If this change, I will update the shipping option to Royal Mail International. 

Last updated: 11th May 2022

Tracking code

Please allow 3 days for the tracking info to update. If it does not move within a week, please contact me. For international orders, please expect orders to take up to 2-4 weeks to arrive.